Return Policy: As a bStep customer you have the option of exchanging an eligible order instead of returning it for a refund. The funds from the original order will be transferred to an e-Gift Card when the exchange is processed. If the exchange order is returned, we will issue the refund back to an e-Gift Card for the full amount. An exchange also requires the original order to be returned to bSteps within 30 days. If we do not receive the original order within 30 days, the credit card on file will be charged the full amount of the replacement order. Please send us a message via chat, or email, and we will gladly share more details on how to process an exchange.

International Shipping:
We do not offer refund for orders outside of the United States.

Is your item lost or stolen? Once we ship an item, it is under the responsibility of the postal service. Please report any lost or stolen items to them immediately. As always, we are here to help

Start a return or exchange